EcoStruxure Process Expert Support Portal

In partnership with our alliance of vendors and integrators, we offer you expert technical phone support. Our independent sales representatives and distributor support centers work very closely with the EcoStruxure Process Expert Global Centre to ensure that issues are resolved in a timely manner.

For most issues, the best approach is to contact your local distributor or representative as they are often more familiar with your particular application. When contacting the EcoStruxure Process Expert Global Support Centre, please ensure you have your contact details and site number to hand as the Support Engineer will ask you for these when you call.

Alternatively, please send you request by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.

Support Hours:
Gold customers - Monday to Friday, 9am - 5pm in your local time
GoldPlus customers - 24/7 support (Outside normal business hours)

Oceania Support
Australia: Toll free 1800 88 45 68
 
Middle East Support
Turkey: Toll free  0811 21 34 2 42
United Arab Emirates:  Toll free 800 03 30 49 89
 
North America Support
USA: Toll free 888 878 4633
 
South America Support
Brazil: Toll free 800 72 48 2 29
 
Africa Support
South Africa: Toll free 0800 11 12 98
 
Asia Support
China: Toll free 800 99 075 29
India: Toll free 1800 20 062 93
 
Europe Support
France: Toll free 0805 98 04 03
Spain: Toll free 0800 00 02 00
 
All Other Countries:
USA: +1 401 792 4595
France: +33 185 14 87 74
Singapore: +65 63 07 71 08
Brazil: +55 11 38 78 82 65
 

If you have any technical queries relating to our products, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.
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